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Fantastic Service

Pinkclouds
Newbie
Posts: 1
Registered: 25-09-2014

Fantastic Service

I just wanted to say what fantastic service I have just experienced from a member of the Plusnet Team - [removed] I had a real problem with my usage going up and he got straight to the bottom of it and dealt with my problem in an extremely professional, quick and efficient manner. His level of personal service absolutely surpassed my expectations and I only wish there were more people within the Customer Service Industry like him. Frankly it is the best customer service I have received in years - he is a great  asset to your company.
Please ensure that this is passed onto the right people in order that my sentiments are heard and Ismail's excellent customer service is noted as it is service like this which makes people use and stay with Plusnet!
[Moderator's note by Jim (Oldjim): CSA name removed as per the forum rules but noted for staff.]
3 REPLIES
Community Veteran
Posts: 3,380
Thanks: 4
Registered: 18-01-2013

Re: Fantastic Service

Always good to hear positive feedback Smiley Thanks for taking the time to post Cheesy
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Fantastic Service

Hi Pinkclouds
Thanks for the feedback.
I'll make sure I pass on the comments to Ismail and his manager Smiley
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Community Veteran
Posts: 1,809
Thanks: 51
Fixes: 1
Registered: 08-10-2010

Re: Fantastic Service

@Oldjim...nice try! Grin Grin