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No explanation, why scheduled essential maintenance has been CANCELLED

TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

No explanation, why scheduled essential maintenance has been CANCELLED

Quote
Service: Portal
Posted: Fri, Sep 26 2014 at 17:12:13
Subject: Broadband Faults Troubleshooter Maintenance - Sat 27th September 22.00pm - 06.00am Sunday 28th September - CANCELLED
This is an update to the previous post regarding Broadband Faults Troubleshooter Maintenance.
Please note that this work has now been cancelled so no maintenance will be taking place during the aforementioned times.
Kind regards,
Adam Walker
Customer Relations

Original Announcement
Quote
Service: Portal
Posted: Fri, Sep 26 2014 at 14:50:29
Subject: Broadband Faults Troubleshooter Maintenance - Sat 27th September 22.00pm - 06.00am Sunday 28th September
When's this work happening?
22.00pm on Saturday through to Sunday 06.00, 28th September.
What does it affect?
Access to the Broadband Faults Troubleshooter on our website.
How long will it take?
Approximately eight hours.
What does the work involve?
Some essential maintenance is being carried out on the back-end systems our Broadband Faults Checker depends on.
Am I likely to notice the work?
You won't be able to access our Broadband Faults Checker for the duration of the maintenance window and holding pages will be in place.
Is there anything else I need to know?
Our support staff will have limited access to some BT back-end systems for the majority of the maintenance window.
Kind regards,
Adam Walker
Customer Relations
4 REPLIES
Community Veteran
Posts: 1,617
Thanks: 22
Registered: ‎29-06-2010

Re: No explanation, why scheduled essential maintenance has been CANCELLED

The planned work referred to is the regular weekend maintenance on the BTwholesale web site, which normally happens every other Saturday from 10pm-6am Sunday, or thereabouts.
Nothing to do with Plusnet - it's just that when BTw is unavailable, no broadband diagnostics can be run.
Superuser
Superuser
Posts: 12,765
Thanks: 4,024
Fixes: 26
Registered: ‎22-08-2007

Re: No explanation, why scheduled essential maintenance has been CANCELLED

Why do you think an explanation is required?
PlusNET have served notice that the maintenance schedule has changed - that is all users need to know.
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: No explanation, why scheduled essential maintenance has been CANCELLED

As others have suggested, this is BT Wholesale maintenance that we post about to warn users that our faults troubleshooter isn't available.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

Re: No explanation, why scheduled essential maintenance has been CANCELLED

Cheers Chris