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Failed payment

FIXED
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Failed payment

Had a problem this morning with the PN web page , firstly i must say i dont pay by DD i pay with debit card , as its suits me better.

anyhow this morning was my due day but i cant pay till Friday , normally i just get the failed billing page and click acknowledge and pay later, simple  Wink

well not today ,,,, it took over a hour for the page to load correctly , think PN need to look at this

bill.PNG

 

 

bill1.PNG

 

 

 

 

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
3 REPLIES
St3
Aspiring Champion
Posts: 2,608
Thanks: 498
Fixes: 5
Registered: 13-07-2012

Re: Failed payment

maybe they u let you off and give you a month free ;p

Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
Fixes: 116
Registered: 22-08-2015

Re: Failed payment

Fix

Hi @rongtw Sorry to hear you're not able to bypass the failed billing screen.

I've manually removed the failed billing status from your account so you should be able to browse normally. When you're ready to pay you'll need to either call us or if you drop me a private message I'll be happy to give you a call.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Re: Failed payment

@Anoush  Thanks Smiley  Thumbs Up

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .