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FTTC DLM Info is wrong

petecov44
Grafter
Posts: 576
Registered: 29-05-2014

FTTC DLM Info is wrong

Hey PN Smiley
I just wanted to let you know that still, on FTTC signups customers are being told there is a 10 day training period, is tihs because DLM runs all the time so there's no harm in saying so? OR is it a genuine mistake?
I believe it is 2 days?
My dad signed up yesterday and it's in his confirmation e-mail. But also BT say this on the ADSL checker so if I am telling you something you already know just delete the thread like Smiley
Cheers
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 13,081
Thanks: 151
Fixes: 54
Registered: 27-04-2007

Re: FTTC DLM Info is wrong

Hi Pete,
I believe the information in that part of the sign up journey is the same whether you're signing up for ADSL or Fibre. So it's more a case of us not separating the two out at that point as it shouldn't cause any issues.
You're also right in saying that DLM for fibre runs constantly, that's due to it being an entirely automated process.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team