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Extremely poor service

Trav
Newbie
Posts: 2
Thanks: 1
Registered: ‎18-09-2017

Extremely poor service

Absolute joke of a company. No communication between their departments. Cancelled after poor service which they agreed too. They then billed me a cancellation fee over £200. Rang them and they said the transaction was cancelled , yet they still took the money out of my acount. After 6 weeks of wasted phonecalls and false promises to give me my money back I had to go to my bank to get the money back. Within a week they sent the debt collectors after me. Again I had to waste time and money on phone calls to clear my name. I have all the emails to prove this. They were supposed to pay me some money as a good will gesture yet I'm still waiting for this.My previous and new supplier worked sound , Plusnet were poor in every sense.

5 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,683
Thanks: 666
Fixes: 167
Registered: ‎05-04-2007

Re: Extremely poor service

I'm very sorry for the poor experience you had with us and since leaving. I've checked over your account and can see that there is a further refund due, I've detailed this on your account here and sent this over to our billing team to ensure this is sent back to you as soon as possible. Once again, please accept my apologies.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,533
Fixes: 12
Registered: ‎01-12-2010

Re: Extremely poor service

@Chris Sorry seams a bit late Sad   The OP was two weeks ago Undecided and it has just now been replied too .

Exactly what the Subject of the post was ,, Extremely POOR service Lips are sealed

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Community Gaffer
Community Gaffer
Posts: 17,683
Thanks: 666
Fixes: 167
Registered: ‎05-04-2007

Re: Extremely poor service

I do appreciate that the response was late and I apologise for that, it doesn't mean no reply was required though.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Trav
Newbie
Posts: 2
Thanks: 1
Registered: ‎18-09-2017

Re: Extremely poor service

I'll believe it when I see it. Been promised this quite a few times now. Guess what  , still waiting.

Community Veteran
Posts: 18,040
Thanks: 1,698
Fixes: 20
Registered: ‎06-11-2007

Re: Extremely poor service

Extremely poor customer service...... that... i think, is high praise for a company, that can make such a hash of things, and then send the debt collectors to the customer...

 

"Within a week they sent the debt collectors after me. "

 

and what does he get for his "extremely poor customer service"... and being chased by debt collectors... apart from the stress that must have caused him and his family  > > > >  ?

 

he gets...

 

a couple of lines, weeks later,  with the usual glib response of  "I`m sorry ......."    (implying  end of story)...   from @Chris... 

 

Who has got this form of reply "off pat".. as the saying goes... being well practised at it for many years now...

 

there is no shame, in the reply, and no offer of compensation for his stress... 

 

The title of this thread should be.

. Extremely DISGUSTING customer service..

.Thank you PlusNet for          "doing me proud"..         well and truly stuffing me....