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Excellent renewal experience

Posts: 1,318
Thanks: 161
Fixes: 5
Registered: ‎26-08-2010

Excellent renewal experience

Hi Plusnet,

A quick thank you to Stephen in your Customer Options(?) Team (0800 013 2632). With my previous excellent deal having come to end I was facing pressure to consider moving my fibre and phone elsewhere at an increase in cost but still less than the standard terms I'd reverted to.

I was pleasantly surprised at the renewal deal I was offered with it coming in at less than the cheapest competitor offering so I happily signed up to another 18mth contract. The discussion was constructive yet friendly and light hearted at the same time - top marks for an all-round positive experience.


Plusnet Help Team
Plusnet Help Team
Posts: 8,906
Thanks: 1,522
Fixes: 479
Registered: ‎01-01-2012

Re: Excellent renewal experience

Thanks for the feedback!

I've ensured this has been passed on.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team