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Excellent customer service

Posts: 6
Thanks: 8
Registered: ‎10-09-2016

Excellent customer service

I was due to move from PlusNet since I was unable to get a good retention deal from the customer options team.

This morning, I had a problem with my PlusNet account and spoke to a helpful customer service agent via the website chat facility. However, I needed to contact customer services phoneline.  My call was answered within 1-2 minutes Shocked and the brilliant customer service agent swiftly sorted out my problem and transferred me to the customer options team who gave me a great deal. 

Just wanted to say thank you. 

Plusnet Help Team
Plusnet Help Team
Posts: 2,032
Thanks: 357
Fixes: 117
Registered: ‎26-03-2018

Re: Excellent customer service


Hi @Insomniac,

Thank you for getting in touch with your kind feedback. I'm glad to hear that you had a good experience when you contacted us today and I'll make sure that this is passed on to the agents that you spoke to.


Please let us know if there's anything else that you'd like to discuss.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team