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Engineer No Show

xxandy77xx
Grafter
Posts: 126
Registered: ‎21-09-2013

Engineer No Show

Ok had engineer booked between 8-1 for today  hasn't bothered to turn up  no point ranting on, not gonna make the engineer turn up .
8 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Engineer No Show

Hi, guessing the engineer still hasn't attended? Really sorry if so, just checked on the fault and it's looking like we need to book another appointment - though it'd definitely help the fault if you could complete a TAP3 speed test on the bt speed tester (http://speedtest.btwholesale.com) if possible.
Please let us know when you'd be available for another engineer, and really sorry to be asking so soon after a previously booked appointment hasn't happened.
xxandy77xx
Grafter
Posts: 126
Registered: ‎21-09-2013

Re: Engineer No Show

hi its ok not your fault   i have ran another test  ran a further diagnostics test  and bit less than yesterday ,   wednesday  would fine  8-1  if thats ok  
xxandy77xx
Grafter
Posts: 126
Registered: ‎21-09-2013

Re: Engineer No Show

Ok second engineer booked for today  8-1  hasn't bothered to show up again,  please don't  bother to book another one all this is doing is wasting my time and yours,  i will just leave it and see what it's like in the new year and it may well put itself right by then hopefully.
Plusnet Help Team
Plusnet Help Team
Posts: 13,763
Thanks: 268
Fixes: 78
Registered: ‎27-04-2007

Re: Engineer No Show

Cheers for the update and really sorry about the further missed visit.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
xxandy77xx
Grafter
Posts: 126
Registered: ‎21-09-2013

Re: Engineer No Show

no problem
Superuser
Superuser
Posts: 13,051
Thanks: 4,347
Fixes: 26
Registered: ‎22-08-2007

Re: Engineer No Show

Is BTOR  engineer no show compensation - which i understand PN receives from BTOR - applicable here?
glloyd
Rising Star
Posts: 1,667
Thanks: 20
Fixes: 1
Registered: ‎06-04-2007

Re: Engineer No Show

This is only going to get worse. BTO are offering experienced engineers redundancy only to be replaced by cheaper less experienced engineers and agency staff.
 
Community Veteran
Posts: 1,817
Thanks: 11
Registered: ‎30-07-2007

Re: Engineer No Show

Currently awating a BT openreach visit which was booked about 10 or 12 days ago. 17 mins left for them to turn up. Called PN at 4:15 and told all was well when they checked system. It was booked so far in advance so i could get the time off work. 16 mins now what's the bets.