Having switched to Plusnet on hearing their customer service was excellent, I booked an installation for the 21st. I recieved an e-mail confirmation, and a few text confirmations. My flatmate waited at the house all day for installation, and when it reached 1pm (the end of our installation window) I called to try and sort out the issue (as the account was in my name), I was told there was "no way for them to get in contact with the engineers once they were out", but that he should be around soon.
My flatmate waited until 3pm, and when I called again, I was *then* told that the engineer had never been booked, despite the confirmation you'd sent. I was told, after two hour-long phone calls that we would not be having internet that day. That it would have to be booked, and that we'd receive confirmation by yesterday.
Obviously, I haven't received any confirmation.
We need this to run our businesses, and now we have an undertermined amount of time to wait until we receive internet. On top of this, My flatmate had to take the day off, losing out to clients he could've seen.
As we called twice, and we not told until the second call that we had no one coming, I need to know how to go about claiming for the money my flatmate lost out on as well as the money I wasted calling customer services.
I also STILL do not have a date for internet installation. When will my internet be installed?
Thank you,
Matches Malone.
