cancel
Showing results for 
Search instead for 
Did you mean: 

Emails from Plusnet should include a - if you can't read this click here option

Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Emails from Plusnet should include a - if you can't read this click here option

Why am I raising this

The reason is that Plusnet send their emails out assuming that html is enabled and that linked images aren't blocked

A case in point - and why I am raising it - is that the welcome to your mobile email with a link or links for activating/explaining about the account was totally incomprehensible when viewed in plain text mode in webmail

 

7 REPLIES
Community Veteran
Posts: 5,237
Thanks: 1,321
Fixes: 31
Registered: 16-10-2014

Re: Emails from Plusnet should include a - if you can't read this click here option

Plain text and block images are the defaults I use on my email client. HTML emails only serve to bloat an already congested Internet and are, in my opinion, a total waste of bandwidth. Adding a vanilla http://... to an email is so easy to copy and paste should it be needed.

Moderator
Moderator
Posts: 26,286
Thanks: 1,392
Fixes: 70
Registered: 14-04-2007

Re: Emails from Plusnet should include a - if you can't read this click here option

I believe my copy of MS Outlook blocks images and often offers the option to open the email in a browser.

I say "I believe" because I can find no way of enabling embedded images in Outlook settings so it could be my Kaspersky which is doing the deed.

With some emails including Plusnet ones I have opened them on my phone to see missing content.

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Browni
Aspiring Hero
Posts: 2,103
Thanks: 700
Fixes: 45
Registered: 02-03-2016

Re: Emails from Plusnet should include a - if you can't read this click here option

@Strat I've got an Office 365 subscription so am running the latest version of Outlook where the image download settings can be found at File->Options->Trust center->Trust center settings (it should be similar for other versions.)

officetrustsettings.PNG

 

I must have been really bad in a previous life. This is my 3rd ISP in a row that uses lithium.
Moderator
Moderator
Posts: 26,286
Thanks: 1,392
Fixes: 70
Registered: 14-04-2007

Re: Emails from Plusnet should include a - if you can't read this click here option

Thanks @Browni but I have tried that and a number of other solutions including registry hacks but with no success.

Letting the systems look after such security settings is probably the wisest option and I can live with that.

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Plusnet Help Team
Plusnet Help Team
Posts: 4,148
Thanks: 827
Fixes: 173
Registered: 25-03-2015

Re: Emails from Plusnet should include a - if you can't read this click here option

Thanks @Oldjim, I've passed your feedback on.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Jonpe
All Star
Posts: 1,647
Thanks: 446
Fixes: 4
Registered: 05-09-2016

Re: Emails from Plusnet should include a - if you can't read this click here option

I use Mozilla Thunderbird which asks me if I want to display images.  The email PN sent me when my contract was about to expire included a link to click on if I couldn't see/read the email.  I'm not sure if all PN emails have this facility.

Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Emails from Plusnet should include a - if you can't read this click here option

That is interesting and isn't something I can easily check but I wonder if the mobile related ones are different in that the link almost certainly takes you to the ticket on the account and the mobile account doesn't have that equivalent