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Emails from Plusnet should include a - if you can't read this click here option

Community Veteran
Posts: 38,423
Thanks: 1,008
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Registered: 15-06-2007

Emails from Plusnet should include a - if you can't read this click here option

Why am I raising this

The reason is that Plusnet send their emails out assuming that html is enabled and that linked images aren't blocked

A case in point - and why I am raising it - is that the welcome to your mobile email with a link or links for activating/explaining about the account was totally incomprehensible when viewed in plain text mode in webmail

 

7 REPLIES
Community Veteran
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Registered: 16-10-2014

Re: Emails from Plusnet should include a - if you can't read this click here option

Plain text and block images are the defaults I use on my email client. HTML emails only serve to bloat an already congested Internet and are, in my opinion, a total waste of bandwidth. Adding a vanilla http://... to an email is so easy to copy and paste should it be needed.

Moderator
Moderator
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Registered: 14-04-2007

Re: Emails from Plusnet should include a - if you can't read this click here option

I believe my copy of MS Outlook blocks images and often offers the option to open the email in a browser.

I say "I believe" because I can find no way of enabling embedded images in Outlook settings so it could be my Kaspersky which is doing the deed.

With some emails including Plusnet ones I have opened them on my phone to see missing content.

Customer and Forum Moderator.

Browni
Seasoned Champion
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Re: Emails from Plusnet should include a - if you can't read this click here option

@Strat I've got an Office 365 subscription so am running the latest version of Outlook where the image download settings can be found at File->Options->Trust center->Trust center settings (it should be similar for other versions.)

officetrustsettings.PNG

 

I must have been really bad in a previous life. This is my 3rd ISP in a row that uses lithium.
Moderator
Moderator
Posts: 25,991
Thanks: 1,239
Fixes: 50
Registered: 14-04-2007

Re: Emails from Plusnet should include a - if you can't read this click here option

Thanks @Browni but I have tried that and a number of other solutions including registry hacks but with no success.

Letting the systems look after such security settings is probably the wisest option and I can live with that.

Customer and Forum Moderator.

Plusnet Help Team
Plusnet Help Team
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Re: Emails from Plusnet should include a - if you can't read this click here option

Thanks @Oldjim, I've passed your feedback on.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Jonpe
Seasoned Pro
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Registered: 05-09-2016

Re: Emails from Plusnet should include a - if you can't read this click here option

I use Mozilla Thunderbird which asks me if I want to display images.  The email PN sent me when my contract was about to expire included a link to click on if I couldn't see/read the email.  I'm not sure if all PN emails have this facility.

Community Veteran
Posts: 38,423
Thanks: 1,008
Fixes: 58
Registered: 15-06-2007

Re: Emails from Plusnet should include a - if you can't read this click here option

That is interesting and isn't something I can easily check but I wonder if the mobile related ones are different in that the link almost certainly takes you to the ticket on the account and the mobile account doesn't have that equivalent