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Dreadful experience trying to move home appalling

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Disappointed1
Newbie
Posts: 1
Registered: ‎31-07-2019

Dreadful experience trying to move home appalling

Dear community
I want to let you know about my awful experience with plusnet re house move

Customer service and I use this term extremely lightly combative and aggressive treated like an enemy rather than a customer laughing in background unprofessional
Wasted 4 hours of my life trying to speak to a manager
The manager promised to call me after reviewing calls
Manager convieniently absent from work at time of promised call
Some other advisor calls me and says he needs to listen to calls
Wasting more of my time
If you are moving cancel and get with a company that values its customers and has actually trained customer service advisors
An absolute joke

Enjoy your karaoke big man 'you certainly have not done me proud'
1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 539
Thanks: 75
Fixes: 41
Registered: ‎02-05-2017

Re: Dreadful experience trying to move home appalling

Hi @Disappointed1, thanks for getting in touch.

 

I am truly sorry for the experience you have had when getting in touch with our Support Team. I assure you this is not the level of service we aim to provide. I can see as per this support ticket here, your escalation is currently being investigated and a call will be carried out to yourself following the calls being listened to in the hope of resolving this issue. If you don't hear anything back surrounding this escalation, please do let us know and we will look into this for you.

 

Regards

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team