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Don't get it

vancrack
Hooked
Posts: 9
Registered: 16-02-2015

Don't get it

Why so many haters?? I've been with PN for almost my 18 month contract term and not once have I had a problem. I've no idea what the Customer Service is like because I've never had to call them, the 40mb line has been faultless since day one!
Having said that, I am finding the old Technicolour router a bit, umm, old. What are the chances of me getting an upgrade?  Tongue
4 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
Fixes: 116
Registered: 22-08-2015

Re: Don't get it

Awesome, thanks for posting. It's nice to hear back when things go well  Smiley If you call our Customer Options Team on 0800 013 2632, I'm sure that they can look into upgrading your router on a new contract and potentially better deal, providing you're within the final 3 months of your current contract (or out of contract).
They're open 0800 to 2000 Monday to Friday and 0900 to 1730 at the weekend. It's usually quicker to get through to them early in the morning, if you can.
From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
vancrack
Hooked
Posts: 9
Registered: 16-02-2015

Re: Don't get it

Thanks, I'll give them a buzz tomorrow and see what deal they can cut for me. Here's hoping!
RobRS
Grafter
Posts: 53
Registered: 29-10-2015

Re: Don't get it

Quote from: Anoush
I'm sure that they can look into upgrading your router on a new contract and potentially better deal, providing you're within the final 3 months of your current contract (or out of contract).

Yes as I found out today they can offer a 24 Month contract for £12.50 a month (that's £12.50 more than new customers get on an 18 Month contract), this will save you £40 on a new router. Sad
or as I did you can buy a decent Netgear router for £39.99 from a local electrical retailer. Wink
jafreer
Aspiring Pro
Posts: 842
Thanks: 54
Registered: 13-10-2012

Re: Don't get it

Quote from: vancrack
Why so many haters?Huh

Because there are a lot of people who are not happy with the service. I'm glad you haven't had any difficulty - long may it continue.