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Domain transfer problem

hemabima
Newbie
Posts: 2
Registered: 13-06-2018

Domain transfer problem

Two weeks ago I raised a ticket #175610877 to get an authorisation code so I can transfer my .co.uk domain name from plusnet to 1&1, but have had no response to my ticket.  I emigrate to Sweden on the 18th June and am closing down my plusnet account so I really need the authorisation code as soon as possible so I can pick up my emails.  Has anyone got any hints on how I can speed Plusnet along?

4 REPLIES
Community Gaffer
Community Gaffer
Posts: 13,336
Thanks: 1,120
Fixes: 90
Registered: 04-04-2007

Re: Domain transfer problem

You don't typically need an authorisation code to transfer a .uk domain Huh
You'd normally need to provide us with the 'IPS Tag' of the new registrar to initiate the transfer.
Doesn't excuse the lack of response, but are you sure you've asked us for the right thing?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Highlighted
hemabima
Newbie
Posts: 2
Registered: 13-06-2018

Re: Domain transfer problem

I have provided the IPS Tag 1AND1 but have no idea whether this has been applied to my domain name,

1&1 say they need an authorisation code too.

Any ideas where to go from here?

Plusnet Help Team
Plusnet Help Team
Posts: 156
Thanks: 42
Fixes: 10
Registered: 26-03-2018

Re: Domain transfer problem

Hi @hemabima,

 

I'm really sorry to hear that you've been left waiting for an update on this issue for as long as you have. I've taken a look into your account today and responded to the open ticket concerning this issue, which can be viewed here.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 8,362
Thanks: 2,567
Fixes: 415
Registered: 21-04-2017

Re: Domain transfer problem

Just to post back on here @hemabima

I can confirm that your domain has now been released to your chosen provider.

Let us know if you experience any issues or have any further queries.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team