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Disgusted Over Cancellation Charge

SMITHS5
Newbie
Posts: 1
Registered: 21-06-2011

Disgusted Over Cancellation Charge

Embarrassed Embarrassed Embarrassed Embarrassed Embarrassed :
Due to a relocation through my employer i have had to cancel my contract and as the propoerty i am moving to has an existing contact with another provider i could not take my contract with me.
Shocking service received.completeley unempathetic. £90 to pay deferred router cost/cancellationHuh?Huh
No understanding
I will never use this company.unhelpful,patronising and no idea of service.
I am disgusted
jim:red All caps removed from the post and title as per the Forum Rules
6 REPLIES
nadger
Rising Star
Posts: 4,498
Thanks: 46
Registered: 13-04-2007

Re: Disgusted Over Cancellation Charge

If Plusnet have incurred expenses relating to your account it seems reasonable that they recoup them.
Epyon
Grafter
Posts: 285
Registered: 31-03-2011

Re: Disgusted Over Cancellation Charge

Yeah routers £40 within 12months
wheres the other 50 coming from?
Community Veteran
Posts: 6,735
Thanks: 12
Registered: 02-02-2008

Re: Disgusted Over Cancellation Charge

Quote from: SMITHS5
propoerty i am moving to has an existing contact with another provider

Just out of interest who is paying that and why isn't it cancelled if the previous occupant has left?
If you're relocating your employer should be paying reasonable moving costs.
Apart from that, check the length of your contract with PN and ask for a breakdown/explanation of any termination charges. There will normally be some in any contract for any service within the initial period, but they have to be fair and reasonable.
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Disgusted Over Cancellation Charge

£25 deferred activation charge plus £25 cessation charge plus £40 router deferred
nadger
Rising Star
Posts: 4,498
Thanks: 46
Registered: 13-04-2007

Re: Disgusted Over Cancellation Charge

Did OP have phone as well?
Superuser
Superuser
Posts: 2,835
Thanks: 543
Fixes: 5
Registered: 06-04-2007

Re: Disgusted Over Cancellation Charge

Isn't a house move £65 if you leave within 12 months?  If so that and a cancellation fee of £25 would come to £90.
Phil