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Disappointed

HappyNonnie
Newbie
Posts: 1
Registered: 17-04-2014

Disappointed

I am disappointed that after being informed that my new line was working, I find that there is a ring tone but I am not receiving any calls.  I have unplugged my phone as directed by Jesse the virtual assistant but things have not changed. Please help as thephone lines are busy. Thanks Embarrassed
2 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Disappointed

It is unlikely that this will be picked due to the Easter Weekend
In the meantime this gives the phone waiting times http://portal.plus.net/supportpages.html?a=212
Plusnet Help Team
Plusnet Help Team
Posts: 5,330
Thanks: 486
Fixes: 181
Registered: 01-01-2012

Re: Disappointed

Sorry to hear your phone has gone down  Sad
I've tested your line and we've identified a external fault which will most likely be the cause
There are more details on ticket 84441256
We'll try and get this fixed for you as soon as possible but there may be some delays due to the bank holiday weekend
Really sorry for any inconvenience caused
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team