Did You Know!!!
Did you know that if you ask for a MAC code you will be put through to last chance saloon who have the power to change your billing and payment date as a last resort before handing over that MAC code??? So I would just like to thank customer services (who by the way seem to be far far far more shirty, aggressive and short tempered now days) for getting something done that I asked for 12 months ago but needed me to want to leave before being done........Oh and customer services will insist this can not be done so if you want to change your billing date ask for a MAC code THEN ask the super secret code dept and hey presto it will be done........And yes customer services this is a bit of a dig. Call it payback for the constant hassle, phone calls, extra charges for reconnecting me after YOU cut me off and for generally being arsey about the whole affair.....Have a lovely day
Someone having a good weekend? 
Anyway, thanks for the information. I'm sure it'll be valuable to others in the same situation.
Anyway, thanks for the information. I'm sure it'll be valuable to others in the same situation.
What extra charges, that's a bit of a cheek. I'd ask for your MAC 
@dsw seriously good weekend actually 
The whole point of my moany rant was to point out that although i was told for almost a year that IT CAN NOT BE DONE, wham!! it is done.
Nearly all companies have variable DD dates. In fact 6 of the 7 companies I have DDs with will change your DD date after the first payment.
And yes I understand monthly usage etc. but then shouldn't a company that offers Technology Services have the computer systems and technology to be able to deal with multiple billing dates?
Speed of customer services is amazing, no doubt about that but that was not my point. Not 1 person in CS knew about the Super Secret Change Your Billing Date Get Out Clause
and 1 even insisted that in "2 years of working for PN I have never heard of anyone being able to change billing dates"
I am sure that most people are ok with current billing arrangements but perhaps, for those of us that 'prefer' particular billing dates, variable billing dates should be something that PN offer in the future
And thank you for all of your replies
The whole point of my moany rant was to point out that although i was told for almost a year that IT CAN NOT BE DONE, wham!! it is done.
Nearly all companies have variable DD dates. In fact 6 of the 7 companies I have DDs with will change your DD date after the first payment.
And yes I understand monthly usage etc. but then shouldn't a company that offers Technology Services have the computer systems and technology to be able to deal with multiple billing dates?
Speed of customer services is amazing, no doubt about that but that was not my point. Not 1 person in CS knew about the Super Secret Change Your Billing Date Get Out Clause
and 1 even insisted that in "2 years of working for PN I have never heard of anyone being able to change billing dates"I am sure that most people are ok with current billing arrangements but perhaps, for those of us that 'prefer' particular billing dates, variable billing dates should be something that PN offer in the future
And thank you for all of your replies