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Declined £147 cashback

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adrianbemand
Newbie
Posts: 1
Registered: 03-02-2015

Declined £147 cashback

Hi,
Please could someone look into my declined cashback please? I signed up for 38mb broadband on the proviso that I would receive £147 cashback, making it a cheaper deal than other providers.  I have just checked to see that it has been declined by plusnet.
Account name is adrianbemand
Cheers
6 REPLIES
michaelgr223
Newbie
Posts: 6
Registered: 12-12-2013

Re: Declined £147 cashback

Hi there join the club I have been waiting from December for my cash back, goes from pillar to post dept. to dept. they do not appear to know what there doing. PlusNet needs to get there act together.
Michael g
Community Gaffer
Community Gaffer
Posts: 17,663
Thanks: 656
Fixes: 162
Registered: 05-04-2007

Re: Declined £147 cashback

@adrianbemand
That sounds like cashback from Quidco or Topcashback, have a read of the information here: http://community.plus.net/forum/index.php/topic,112065.0.html
@michaelgr223
Your cashback isn't the same as the other one in this thread, I can see we're already chasing this up for you and will get the vouchers to you asap.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
michaelgr223
Newbie
Posts: 6
Registered: 12-12-2013

Re: Declined £147 cashback

It should not make any difference promises are promises, were ever the money comes from
Community Veteran
Posts: 26,692
Thanks: 916
Fixes: 10
Registered: 10-04-2007

Re: Declined £147 cashback

That's ridiculous! Why should Plusnet be expected to honour a promise they didn't make? In any case from what Chris has posted that doesn't apply to you.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
michaelgr223
Newbie
Posts: 6
Registered: 12-12-2013

Re: Declined £147 cashback

I am not just getting at PlusNet it is all the casbacks. My particular beef is with PlusNet, they advertise and agree I am entitled to cash back but cannot honour there contract.
Joshc
Grafter
Posts: 167
Registered: 23-12-2014

Re: Declined £147 cashback

Hey,
Good morning.
@michaelgr223

I have had a look in to your Cashback issue and I have found a resolution,if you could take a look at this ticket ID (98746480) you will find more details here.
Smiley