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Customer service

Andy-Gree
Browser
Posts: 1
Thanks: 2
Registered: ‎16-11-2020

Customer service

No wonder Plusnet  so called customer service gets so many complaints. They keep you at arms length and going round in circles . FAQs and robots must be the easiest ways to irritate customers with genuine issues. I have signed up to some additions  to my account and have just got a response saying this is backdated to August ! 

Get a grip Plusnet - if your phones are busy , give customers a proper on line service. 

2 REPLIES 2
dvorak
Moderator
Moderator
Posts: 28,505
Thanks: 6,298
Fixes: 1,459
Registered: ‎11-01-2008

Re: Customer service


Moderators Note


This topic has been moved from Community Feedback to Plusnet Feedback

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Thrall
Seasoned Pro
Posts: 568
Thanks: 112
Fixes: 23
Registered: ‎28-09-2020

Re: Customer service

What are you trying to do?