Customer retentions - excellent result

[#1]

@Gandalf

I didn't know you were on retentions unless there is another agent with your first name

Either way I was very pleased with the result and the professional way it was handled

[#2]

There's another agent called Gandalf, I mean Anoush?

Either way I was very pleased with the result and the professional way it was handled

I'm glad to hear that, I'll be sure to pass your positive feedback on.