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Customer Service Is Appalling

sophiaanderson1
Newbie
Posts: 1
Registered: ‎05-11-2015

Customer Service Is Appalling

Has anyone had any of the customer service agents ignore your problems? SOOO FRUSTRATING I JUST WANT TO USE MY WIFI.  Sad Sad Sad Sad Sad Sad Sad Sad Sad
1 REPLY 1
Chris
Legend
Posts: 17,723
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: Customer Service Is Appalling

Hi there,
i've had a look at your account and can see you spoke to us over the weekend regarding some connection issues, my colleagues asked you to complete the faults checks (which I can see you started) in order for us to investigate. Unfortunately as the troubleshooter wasn't completed the fault hasn't come through to our faults team investigate.
I've just tested your line and can see that it's become banded due to a spike in noise on the line. I've removed this banding but if you experience further issues please complete the fault checker at https://faults.plus.net so we can investigate.
If this post resolved your issue please click the 'This fixed my problem' button

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.