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Customer Service Is Appalling

Posts: 1
Registered: ‎05-11-2015

Customer Service Is Appalling

Has anyone had any of the customer service agents ignore your problems? SOOO FRUSTRATING I JUST WANT TO USE MY WIFI.  Sad Sad Sad Sad Sad Sad Sad Sad Sad
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Customer Service Is Appalling

Hi there,
i've had a look at your account and can see you spoke to us over the weekend regarding some connection issues, my colleagues asked you to complete the faults checks (which I can see you started) in order for us to investigate. Unfortunately as the troubleshooter wasn't completed the fault hasn't come through to our faults team investigate.
I've just tested your line and can see that it's become banded due to a spike in noise on the line. I've removed this banding but if you experience further issues please complete the fault checker at so we can investigate.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.