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Customer Service 'Hold' Music

MegaPixelMan
Grafter
Posts: 76
Registered: 31-01-2014

Customer Service 'Hold' Music

The music you have playing while on 'hold' is by far the most entertaining I have ever experienced.
I enjoy it so much, almost to point I almost wish noone on your end would answer my call (sad, but true!)
My only suggestion would be to turn it down a bit. It can be quite deafening at times!
That is my sad little suggestion Smiley
26 REPLIES
eblakeborough
Grafter
Posts: 38
Registered: 11-08-2012

Re: Customer Service 'Hold' Music

Glad you like it Cheesy
Community Veteran
Posts: 3,386
Thanks: 6
Registered: 18-01-2013

Re: Customer Service 'Hold' Music

Lmao - I wasn't expecting that.
When I was an IT Manager, I hooked up our phone systems music on hold input to a sound card on the server which had a loop of around 20 songs playing which I'd try and change every month or so. I was told off when the customers used to ring up and ask to be put back on hold because they were enjoying the music  Grin
Moderator
Moderator
Posts: 26,969
Thanks: 1,761
Fixes: 135
Registered: 14-04-2007

Re: Customer Service 'Hold' Music

Where I last worked I set up a dedicated CD player plugged into the phone system.
Occasionally it would take it upon itself to shut down.
The resulting silence on hold made regular callers think they had been cut off and would hang up and redial.
Frustrating for the caller and the called.

Customer and Forum Moderator.

Community Veteran
Posts: 14,385
Thanks: 715
Fixes: 10
Registered: 01-08-2007

Re: Customer Service 'Hold' Music

I used to find the natwest music rather nice if I say so myself. I rang them up once and when they said they needed to put me on hold I told them to be extra slow and have a gossip with a colleague as i liked the music  Cheesy
I did ask them for a CD of it. Can you believe they turned me down saying they didn't even know where to get it from? - Idiots - it's only on their phone system.. not too hard to ask the techs where to get it is it?  Roll eyes
I need a new signature... i'm bored of the old one!
Community Gaffer
Community Gaffer
Posts: 5,269
Thanks: 577
Fixes: 5
Registered: 04-04-2007

Re: Customer Service 'Hold' Music

Too loud for all tracks?  Or just the odd one?
Kelly Dorset
Broadband Service Manager
TORPC
Grafter
Posts: 5,163
Registered: 08-12-2013

Re: Customer Service 'Hold' Music

I think it is only the odd One or Two tbh
Community Veteran
Posts: 1,136
Thanks: 2
Registered: 30-07-2007

Re: Customer Service 'Hold' Music

There should be a spotify playlist if the music is popular.
Personally, I suspect it lacks metal. I'd like to hear what Adam Walker would have as the hold music.  Grin
F9 member since 4 Sep 1999
F9 ADSL customer since 27 Aug 2004
DLM manages your line the same way DRM manages your rights.
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Moderator
Moderator
Posts: 26,969
Thanks: 1,761
Fixes: 135
Registered: 14-04-2007

Re: Customer Service 'Hold' Music

The Metallica track is not loud enough Cool

Customer and Forum Moderator.

Community Veteran
Posts: 3,386
Thanks: 6
Registered: 18-01-2013

Re: Customer Service 'Hold' Music

^^^ this forum needs a "like" button  Grin
paulwalker6789
Dabbler
Posts: 20
Registered: 15-01-2014

Re: Customer Service 'Hold' Music

Personally I find the music infuriating. A choice would be nice e.g. Pop/bljues/classical/rock. It has to be said if call waiting times were decent it probably would not be such an issue anyway.
Eserim
Rising Star
Posts: 381
Thanks: 17
Registered: 01-08-2007

Re: Customer Service 'Hold' Music

"don't go breaking my heart" on the retentions line yesterday was pure class.
MegaPixelMan
Grafter
Posts: 76
Registered: 31-01-2014

Re: Customer Service 'Hold' Music

Surprised to see this has picked up a little discussion  Crazy
Community Veteran
Posts: 3,676
Thanks: 415
Fixes: 5
Registered: 05-04-2007

Re: Customer Service 'Hold' Music

So on that note, this is rather an oldie thread from 2005.
Still funny though.
Community Veteran
Posts: 1,136
Thanks: 2
Registered: 30-07-2007

Re: Customer Service 'Hold' Music

Quote from: Eserim
"don't go breaking my heart" on the retentions line yesterday was pure class.

I'd be surprised if this didn't end up on the COT hold playlist  Grin
F9 member since 4 Sep 1999
F9 ADSL customer since 27 Aug 2004
DLM manages your line the same way DRM manages your rights.
Look at all the pretty graphs! (now with uptime logging!)