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Customer Options.

FIXED
salmo
Rising Star
Posts: 116
Thanks: 36
Registered: ‎07-04-2016

Customer Options.

Having had my email re the price rise I rang Customer Options on Friday around 9-00 in the morning as I intended to leave. I was expecting a long wait but the phone was answered immediately so well done.

I had an amicable discussion and a satisfactory outcome was achieved and I'm now staying with PN so a second well done.

 

 

5 REPLIES 5
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,052
Thanks: 9,698
Fixes: 1,529
Registered: ‎21-04-2017

Re: Customer Options.

Thanks for your great feedback, happy to hear your call to Customer Options went well. Thumbs_Up let us know if there's absolutely anything else we can help with.
From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
salmo
Rising Star
Posts: 116
Thanks: 36
Registered: ‎07-04-2016

Re: Customer Options.

It appears that I gave my congratulations too soon. I've just had my bill and none of the discounts have been applied. I have phoned up and hopefully it is sorted but I shall check my next bill carefully.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,052
Thanks: 9,698
Fixes: 1,529
Registered: ‎21-04-2017

Re: Customer Options.

Fix

Sorry to hear that.

I think I've identified why your discounts weren't automatically applied, I've moved the ticket on your account to my team's personal pool to re-apply the discounts so this shouldn't happen next month.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
salmo
Rising Star
Posts: 116
Thanks: 36
Registered: ‎07-04-2016

Re: Customer Options.

Thanks Gandalf. Hopefully all will be well. 

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,052
Thanks: 9,698
Fixes: 1,529
Registered: ‎21-04-2017

Re: Customer Options.

No problems, let us know if there's anything else we can assist with.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet