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Customer Loyalty

albinocory
Grafter
Posts: 44
Registered: ‎19-05-2013

Customer Loyalty

Just been on the phone to COT requesting MAC code as the best offer they could do is £10p/m for 24mths. Not happy with this offer when can go to other providers for either £5p/m for 12mths then £10for remaining 6mths or £10for 12mth contract with free vouchers . Wasn't asking much but don't want to stop for 2yrs when just done 19mths and not all good. Will be organising new provider contract very soon and saving money. Customer loyalty obviously doesn't mean much to existing customers when new customers get the best deals. Even noticed Sky have a better loyalty scheme for their customers.
31 REPLIES
Joshc
Grafter
Posts: 167
Registered: ‎23-12-2014

Re: Customer Loyalty

Good afternoon!
I can see how your experience must be frustrating!!!
We definitely appreciate all of our customers for their loyalty.
If you would like, I could get an experienced customer option adviser to give you a call?Huh
I am sure we can do a lot better than that for you Smiley
Thanks
albinocory
Grafter
Posts: 44
Registered: ‎19-05-2013

Re: Customer Loyalty

you can get someone to ring me and see what they could do
Joshc
Grafter
Posts: 167
Registered: ‎23-12-2014

Re: Customer Loyalty

Hey,
An experienced adviser will be ringing you within ten minutes.
I hope he can do a better job at rewarding your loyalty! Smiley
Thanks 
albinocory
Grafter
Posts: 44
Registered: ‎19-05-2013

Re: Customer Loyalty

thanks josh you couldn't do a deal so now leaving plusnet and going to bt as it cheaper and a 12 month contart see u later guys and thanks
gswindale
Grafter
Posts: 942
Registered: ‎05-04-2007

Re: Customer Loyalty

Interesting that you're going to BT.
For me; BT was more expensive - PN Fibre £17.49/month (less any referral credits) BT Infinity 1 Unlimited £18/month
Looking at basic broadband - PN Unlimited £12.49/month (less any referral credits), BT Broadband Unlimited £13/month
My previous product - PN Unlimied £9.99/month (less any referral credits), BT Broadband Unlimited £13/month.
I note also that BT line rental is £16.99/month v £15.95/month with PN.
I have my phone with BT however as taking into account the line rental saver and additional charges by PN for Caller ID; BT works out slightly cheaper for us.
I'd suggest not using BT Email though - my parents have had fun & games configuring email clients to use it and our IT dept refuses point blank to assist anyone with a BT email account!
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Customer Loyalty

I suspect that the OP is on a Market 1 exchange
Superuser
Superuser
Posts: 1,884
Thanks: 470
Fixes: 7
Registered: ‎05-11-2008

Re: Customer Loyalty

I am on a Market 1 exchange , and re contracted (phone and broadband) the other day , and got a very very good deal in exchange for a 24 month contact.
Regards
Mike
Mike
rewardloyaltyno
Newbie
Posts: 5
Registered: ‎15-08-2015

Re: Customer Loyalty

Just seen the price hikes coming next month.
and been approached by talk talk.
when I joined plusnet this was a non advertising sheffield based customer focussed and loyalty rewarding company.
and now.........a big disappontment.
interestingly my bank has opened a loyalty account-the longer you are with them the more you benefit- really hope this gets rolled out into business as a whole, its about time.
come on plusnet find your roots and do something innovative again !!!!
Community Veteran
Posts: 19,102
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: Customer Loyalty

Quote from: Oldjim
I suspect that the OP is on a Market 1 exchange

I thought BTr's price for FTTC was the same on Market 1, have I misunderstood something?
Estragon
Rising Star
Posts: 811
Thanks: 10
Registered: ‎07-02-2012

Re: Customer Loyalty

January.
busybees
Dabbler
Posts: 11
Registered: ‎16-11-2007

Re: Customer Loyalty

I have been a customer of Plusnet, formerly Force9, for in excess of 10 years and what does Plusnet offer me in the way of loyalty discounts ... 'diddly squat'. Thank you Plusnet !  Sad Sad
I see you are offering FREE broadband and weekend phone calls for 12 months to new customers ... but your loyal customers - 'oh, what are they'. Still want me to recommend Plusnet to others - two of those that I have in the past have just left for another ISP
Shame on you !!!
Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: Customer Loyalty

Have you asked for a discount?
gwyndy
Dabbler
Posts: 16
Registered: ‎12-08-2015

Re: Customer Loyalty

I think you will find that most firms don't reward "loyalty", it's an accepted cost of "churn". The only company I have found that do is Kwik Fit Insurance, but that may be because I refuse to set up a Direct Debit.
If you think you deserve something for you loyalty - ask, worse thing that can happen, they say no. If they say no, and you think you can get a better deal/service elsewhere, then leave and come back when you are a "New Customer" in 12/18 months.
I've been with Plusnet some 3 years, on the whole they are okay, and when I have talked to them about deals, they have listened.

JohnGalloway
Grafter
Posts: 40
Registered: ‎14-09-2007

Re: Customer Loyalty

I'm with BusyBees. customer for ages (Force9, Metronet, Plusnet)
new folk get ~£120 'welcome' bonus. All I get is an increased LSR with no additional benefits.
and if someone suggest "why not ring and ask for a discount?" - why should I have to do that work?
Embarrassed
John