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Credit where it's due.

sapphire1
Hooked
Posts: 8
Registered: 07-01-2016

Credit where it's due.

SmileyI'd just like to counter some of the negatives found on here with a good news (for me) story.
This week our current broadband deal of £2. 50/month comes to an end. During the year of this contract we have suffered greatly at the hands of BT/OPENREACH with derisory speeds, no service for over 3 weeks,  something like 7 engineer's visits ie staying in for half a day for them to,maybe arrive. In the end,  the problem was solved at the exchange. Anyway, speaking to contracts this pm got us a continuation of £2.50 rather than £9.99. Result.
I should add that during the whole of this sorry saga Plusnet staff were courteous and knowledgeable, even phoning us to update progress and checking we were happy. Thank you Plusnet.
2 REPLIES
FreddieFlint
Grafter
Posts: 45
Thanks: 2
Registered: 20-08-2015

Re: Credit where it's due.

Well done, I will only add that I have been a customer since Aug 2013 and haven't had any problems with PN  Cheesy
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 362
Fixes: 115
Registered: 22-08-2015

Re: Credit where it's due.

Awesomeness, thanks for taking the time to post. It really is nice to hear back when things go right for you guys. Smiley
I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support