Had to change payment details today (new card) and on-line was encountering a problem. As ever this seemed to be MY problem. Rang Customer Service and was caught on the hop when a hooman voice interrupted the first ring. Had to gather my wits denied the usual 15 minutes of mental preparation. Lovely lady informed that "there are no queues today": dare I hope this means the payment foul-ups have been fixed. I'll reserve judgement. Card has been updated and a payment due next week will tell a tale. Should I be cut off again in two months for non-payment you'll be the first to know.
Moderator's note by Mike (Mav): Labels added after move to Plusnet Feedback.
Thread moved from My Account Billing to Plusnet Feedback.
Forum Moderator and Customer Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain He who feared he would not succeed sat still
