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Credit where due

Posts: 43
Thanks: 9
Fixes: 2
Registered: ‎26-04-2018

Credit where due

Had to change  payment details today (new card) and on-line was encountering a problem. As ever this seemed to be MY problem.  Rang Customer Service and was caught on the hop when a hooman voice interrupted the first ring.  Had to gather my wits denied the usual 15 minutes of mental preparation.  Lovely lady informed that "there are no queues today": dare I hope this means the payment foul-ups have been fixed.  I'll reserve judgement.  Card has been updated and a payment due next week will tell a tale. Should I be cut off again in two months for non-payment you'll be the first to know.

Moderator's note by Mike (Mav): Labels added after move to Plusnet Feedback.

Community Gaffer
Community Gaffer
Posts: 26,473
Thanks: 10,117
Fixes: 1,586
Registered: ‎21-04-2017

Re: Credit where due

Cheers for the feedback, I'm glad to see you got through without a wait. Thumbs_Up

Let us know if you do need any further assistance and we'll be happy to help.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Posts: 22,154
Thanks: 4,653
Fixes: 512
Registered: ‎06-04-2007

Re: Credit where due

Moderator's Note(s)

Thread moved from My Account Billing to Plusnet Feedback.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
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