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Credit where due

Posts: 42
Thanks: 9
Fixes: 2
Registered: ‎26-04-2018

Credit where due

Had to change  payment details today (new card) and on-line was encountering a problem. As ever this seemed to be MY problem.  Rang Customer Service and was caught on the hop when a hooman voice interrupted the first ring.  Had to gather my wits denied the usual 15 minutes of mental preparation.  Lovely lady informed that "there are no queues today": dare I hope this means the payment foul-ups have been fixed.  I'll reserve judgement.  Card has been updated and a payment due next week will tell a tale. Should I be cut off again in two months for non-payment you'll be the first to know.

Moderator's note by Mike (Mav): Labels added after move to Plusnet Feedback.

Plusnet Help Team
Plusnet Help Team
Posts: 22,177
Thanks: 7,630
Fixes: 1,288
Registered: ‎21-04-2017

Re: Credit where due

Cheers for the feedback, I'm glad to see you got through without a wait. Thumbs_Up

Let us know if you do need any further assistance and we'll be happy to help.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Posts: 21,082
Thanks: 4,162
Fixes: 468
Registered: ‎06-04-2007

Re: Credit where due

Moderator's Note(s)

Thread moved from My Account Billing to Plusnet Feedback.

Forum Moderator and Customer
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