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Credit where due

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Grafter
Posts: 33
Thanks: 8
Fixes: 2
Registered: ‎26-04-2018

Credit where due

Had to change  payment details today (new card) and on-line was encountering a problem. As ever this seemed to be MY problem.  Rang Customer Service and was caught on the hop when a hooman voice interrupted the first ring.  Had to gather my wits denied the usual 15 minutes of mental preparation.  Lovely lady informed that "there are no queues today": dare I hope this means the payment foul-ups have been fixed.  I'll reserve judgement.  Card has been updated and a payment due next week will tell a tale. Should I be cut off again in two months for non-payment you'll be the first to know.

Moderator's note by Mike (Mav): Labels added after move to Plusnet Feedback.

2 REPLIES 2
Plusnet Help Team
Plusnet Help Team
Posts: 14,170
Thanks: 4,397
Fixes: 715
Registered: ‎21-04-2017

Re: Credit where due

Cheers for the feedback, I'm glad to see you got through without a wait. Thumbs Up

Let us know if you do need any further assistance and we'll be happy to help.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Moderator
Moderator
Posts: 19,704
Thanks: 3,450
Fixes: 337
Registered: ‎06-04-2007

Re: Credit where due

Moderator's Note(s)

Thread moved from My Account Billing to Plusnet Feedback.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still