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Contact to Plusnet

stansharon
Newbie
Posts: 2
Registered: 15-08-2017

Contact to Plusnet

What on earth has happened to the customer based contacts, if you phone your faced with an hours wait , internet chat can not do any thing on your account and advises you to go to account settings when you get there the option the chat line has advised is not available, WHY do you not have an email systemHuh At this time your customer care falls a lot short of the advertised or is this just for new customers?Huh

2 REPLIES
Baldrick1
Seasoned Champion
Posts: 1,287
Thanks: 557
Fixes: 44
Registered: 30-06-2016

Re: Contact to Plusnet

No we all get the same service. The only difference is that we old timers pay more for the privelege. However if you post your problem you may get some help.

Superuser
Superuser
Posts: 11,926
Thanks: 3,286
Fixes: 22
Registered: 22-08-2007

Re: Contact to Plusnet

This was originally posted on the business forum ... if you are a business user, then you can still raise support tickets. Look under contact us - business user on the user portal.