Complaint
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Complaint
15-10-2018 4:05 PM
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Absolutely dreadful and shocking service. New customer 1 week ago and nothing but issues since.... I don't even have Plusnet internet yet! 1 hour 19 minutes in total on the phone...5 useless phone attendants and 1 hour 2 minutes on hold in total. Email to say they could not activate my direct debit so go to My Account on the website which also would not work. Now I can't even cancel the service because I am stuck on hold, what do I have to do to get out of this nightmare! Please tell me there is somewhere I can cancel my contract and get a full refund without having to phone up, it's disgraceful
Re: Complaint
15-10-2018 9:58 PM
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Re: Complaint
06-11-2018 9:35 AM
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Get what replaced?!
Re: Complaint
06-11-2018 3:33 PM
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The orders!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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