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Complaint

Conker
Dabbler
Posts: 11
Registered: ‎15-10-2018

Complaint

Absolutely dreadful and shocking service. New customer 1 week ago and nothing but issues since.... I don't even have Plusnet internet yet! 1 hour 19 minutes in total on the phone...5 useless phone attendants and 1 hour 2 minutes on hold in total. Email to say they could not activate my direct debit so go to My Account on the website which also would not work. Now I can't even cancel the service because I am stuck on hold, what do I have to do to get out of this nightmare! Please tell me there is somewhere I can cancel my contract and get a full refund without having to phone up, it's disgraceful 

3 REPLIES 3
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,212
Thanks: 1,076
Fixes: 407
Registered: ‎01-01-2012

Re: Complaint

Sorry to hear about the issues you've had.

Unfortunately the orders have been delayed due to a system issue.

We'll get these replaced for you now

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Conker
Dabbler
Posts: 11
Registered: ‎15-10-2018

Re: Complaint

Get what replaced?!

Townman
Superuser
Superuser
Posts: 20,176
Thanks: 8,223
Fixes: 104
Registered: ‎22-08-2007

Re: Complaint

The orders!

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.