cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Complaint

Conker
Dabbler
Posts: 11
Registered: ‎15-10-2018

Complaint

‎15-10-2018 4:05 PM

Absolutely dreadful and shocking service. New customer 1 week ago and nothing but issues since.... I don't even have Plusnet internet yet! 1 hour 19 minutes in total on the phone...5 useless phone attendants and 1 hour 2 minutes on hold in total. Email to say they could not activate my direct debit so go to My Account on the website which also would not work. Now I can't even cancel the service because I am stuck on hold, what do I have to do to get out of this nightmare! Please tell me there is somewhere I can cancel my contract and get a full refund without having to phone up, it's disgraceful 

Labels:
Message 1 of 4
(655 Views)
Reply
0 Thanks
3 REPLIES 3
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,907
Thanks: 1,525
Fixes: 479
Registered: ‎01-01-2012

Re: Complaint

‎15-10-2018 9:58 PM

Sorry to hear about the issues you've had.

Unfortunately the orders have been delayed due to a system issue.

We'll get these replaced for you now

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Message 2 of 4
(608 Views)
Reply
0 Thanks
Conker
Dabbler
Posts: 11
Registered: ‎15-10-2018

Re: Complaint

‎06-11-2018 9:35 AM

Get what replaced?!

Message 3 of 4
(525 Views)
Reply
0 Thanks
Townman
Superuser
Superuser
Posts: 23,050
Thanks: 9,642
Fixes: 160
Registered: ‎22-08-2007

Re: Complaint

‎06-11-2018 3:33 PM

The orders!

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Message 4 of 4
(500 Views)
Reply
0 Thanks