Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Complaint about so called customer service
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Feedback
- :
- Plusnet Feedback
- :
- Complaint about so called customer service
- « Previous
-
- 1
- 2
- Next »
Re: Complaint about so called customer service
15-01-2017 9:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Apologies for the misinformation.
This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Complaint about so called customer service
15-01-2017 9:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks Anoush. I'd be very grateful for a message when Fibre optic does become available, so I can upgrade as quickly as possible. Thanks again.
Re: Complaint about so called customer service
15-01-2017 9:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I believe our Marketing team are sending out automated emails to customers offering a fibre deal once the cabinet is enabled.
I wouldn't be able to guarantee you'll get the email as soon as it becomes available.
I would advise checking periodically at either www.dslchecker.bt.com or https://www.homeandwork.openreach.co.uk/when-can-i-get-fibre.aspx
I wouldn't be able to guarantee you'll get the email as soon as it becomes available.
I would advise checking periodically at either www.dslchecker.bt.com or https://www.homeandwork.openreach.co.uk/when-can-i-get-fibre.aspx
This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Complaint about so called customer service
16-01-2017 8:50 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That's presuming they are not opted out of marketing emails!
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Complaint about so called customer service
16-01-2017 11:58 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
As I also advised, it's probably best if they check themselves on DSL Checker.
This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button
If this post resolved your issue, please click the 'This fixed my problem' button
- « Previous
-
- 1
- 2
- Next »
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Feedback
- :
- Plusnet Feedback
- :
- Complaint about so called customer service