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Complaint about so called customer service

Anoush
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Re: Complaint about so called customer service

‎15-01-2017 9:03 PM

Apologies for the misinformation.
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jamessc
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Re: Complaint about so called customer service

‎15-01-2017 9:12 PM

Thanks Anoush. I'd be very grateful for a message when Fibre optic does become available, so I can upgrade as quickly as possible. Thanks again.

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Anoush
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Re: Complaint about so called customer service

‎15-01-2017 9:18 PM

I believe our Marketing team are sending out automated emails to customers offering a fibre deal once the cabinet is enabled.

I wouldn't be able to guarantee you'll get the email as soon as it becomes available.

I would advise checking periodically at either www.dslchecker.bt.com or https://www.homeandwork.openreach.co.uk/when-can-i-get-fibre.aspx
This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
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jelv
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Re: Complaint about so called customer service

‎16-01-2017 8:50 AM

That's presuming they are not opted out of marketing emails!

jelv (a.k.a Spoon Whittler)
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Anoush
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Re: Complaint about so called customer service

‎16-01-2017 11:58 AM

As I also advised, it's probably best if they check themselves on DSL Checker.

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