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Compensation for those affected by the new network issues

Community Veteran
Posts: 26,720
Thanks: 934
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Registered: ‎10-04-2007

Compensation for those affected by the new network issues

Plusnet maintain that only a small number of people are affected by the issues highlighted in the monster thread. If that is the case it should be no problem giving compensation to them while they have a line that is not fit for purpose (I'm particularly thinking those who are gamers).

So Plusnet, you have two choices:

  1. Pay proper compensation to those affected
  2. Admit that the problem is far bigger than you are admitting.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
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7 REPLIES
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rongtw
Seasoned Hero
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Re: Compensation for those affected by the new network issues

Thats the problem Jelv ,, they wont even admit they have a problem Crazy2

and as far as i am aware they still moving customers to the NEW network Huh? Ticked off

and i cant see them giving any compensation , as they most probably most new customers are on FREE BB offers Crazy2

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BrightonRock
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Re: Compensation for those affected by the new network issues

However many are affected, there is a serious question for PlusNet of whether and how they will compensate us for the problems experienced on the new network.

St3
Aspiring Champion
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Registered: ‎13-07-2012

Re: Compensation for those affected by the new network issues

How the hell are customers going to get compensation ? When they cant even get support questions answered ? Crazy3

Speaking of free BB ... I just seen a sky advert on tv a few mins ago, sky are giving FREE FIBRE for 12 months if you take out phone rental of £17.99 and you dont have to have skytv either. Bearing in mind you only get a 25gig monthly allowance :S

Moderator
Moderator
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Re: Compensation for those affected by the new network issues

25gig on fibre Grin

At the daughter's house they do that easily in 2 days and they're not on fibre.

Customer and Forum Moderator. Windows 10 Firefox 62.0.3 (64-bit)

St3
Aspiring Champion
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Registered: ‎13-07-2012

Re: Compensation for those affected by the new network issues

VSlowvision.jpg

 

Plusnet are looking into all complaints which they are taking seriously Cheesy

0rangecake
Dabbler
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Registered: ‎17-09-2016

Re: Compensation for those affected by the new network issues

>plusnet

 

>compensation

 

pick one

St3
Aspiring Champion
Posts: 2,608
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Registered: ‎13-07-2012

Re: Compensation for those affected by the new network issues

Are customers who were offered to try the new (trial) network allowed to ask for compensation, Some of us were asked to try it in order to help plusnet. As most of us agreed to the trial does this mean compensation may not be given to those who have suffered badly from the affects of moving over?