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Combining PlusNet accounts?

mistermjd
Hooked
Posts: 9
Thanks: 2
Fixes: 1
Registered: ‎17-10-2019

Combining PlusNet accounts?

Hi there, I've been a Plusnet customer for donkeys years, but I'm new to the forums. Hello!

 

I've got Plusnet broadband, and three different Plusnet mobile accounts for the family (What a good customer).

 

But logging in and out of each account on the Plusnet website to check usage or billing etc is quite a fiddle - is there a way to combine the accounts under one login?

 

Kind regards

-Mat

3 REPLIES 3
dvorak
Moderator
Moderator
Posts: 28,425
Thanks: 6,254
Fixes: 1,453
Registered: ‎11-01-2008

Re: Combining PlusNet accounts?

Sadly not, I'm in the same position!
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
mistermjd
Hooked
Posts: 9
Thanks: 2
Fixes: 1
Registered: ‎17-10-2019

Re: Combining PlusNet accounts?

Hi thanks for the quick reply!

 

That's a shame. Although certain competitor providers have very comprehensive multi-account management, so maybe the website dev team could consider an update at some point? Smiley

 

Kind regards

-Mat

Townman
Superuser
Superuser
Posts: 19,725
Thanks: 8,058
Fixes: 94
Registered: ‎22-08-2007

Re: Combining PlusNet accounts?

Sounds simple, but it is far more than a website update.

It would be a complete change to the Customer Management Service, wherein the paradigm changes to a customer having multiple products, rather than a provided service having a customer interface.

Due to history, there is a deep divide between mobile and landline / broadband service systems - they are very distinct systems having completely independent billing.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.