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Closing Ticket Confirmation

BigDaz
Rising Star
Posts: 52
Thanks: 2
Fixes: 1
Registered: ‎15-08-2007

Closing Ticket Confirmation

It's pretty easy to accidentally close a support ticket which is a problem. The simplest solution would be build a confirmation into the closing process.
Are you sure you want to close this question? (This cannot be undone)
No    Yes
7 REPLIES
Cruise85
Grafter
Posts: 105
Registered: ‎05-08-2014

Re: Closing Ticket Confirmation

Hi BigDaz
I agree that sometimes tickets can be closed accidentally which can be frustrating.
I will certainly ensure that your feedback is passed on to the relevant people
Matt
TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

Re: Closing Ticket Confirmation

+1 to the OP's suggestion
Steevo
Grafter
Posts: 409
Registered: ‎17-01-2013

Re: Closing Ticket Confirmation

+2
Steevo
Grafter
Posts: 409
Registered: ‎17-01-2013

Re: Closing Ticket Confirmation

Sad I just did exactly this! I hope it can be re-opened again.
TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

Re: Closing Ticket Confirmation

Unfortunately I am the bearer of bad news,
They can not be re-opened when they have been closed
The only hope it to flag the ticket number to a member of DCT who can look into it if you are awaiting a response
Or start a new ticket referencing the old ticket that was inadvertantly closed
HTH
Steevo
Grafter
Posts: 409
Registered: ‎17-01-2013

Re: Closing Ticket Confirmation

Quote from: TORPC
Unfortunately I am the bearer of bad news,
They can not be re-opened when they have been closed
The only hope it to flag the ticket number to a member of DCT who can look into it if you are awaiting a response
Or start a new ticket referencing the old ticket that was inadvertantly closed
HTH

Oh great! :-/
I've flagged it up to the CS team on the "Faults team" thread I started about this problem. I hope someone who sees it can do something on their side which will be more effective than me just starting another ticket.
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: Closing Ticket Confirmation

I've just responded in the other thread Steevo.
We have a fresh ticket in the right hands.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet