It's pretty easy to accidentally close a support ticket which is a problem. The simplest solution would be build a confirmation into the closing process. Are you sure you want to close this question? (This cannot be undone) NoYes
Hi BigDaz I agree that sometimes tickets can be closed accidentally which can be frustrating. I will certainly ensure that your feedback is passed on to the relevant people Matt
Unfortunately I am the bearer of bad news, They can not be re-opened when they have been closed The only hope it to flag the ticket number to a member of DCT who can look into it if you are awaiting a response Or start a new ticket referencing the old ticket that was inadvertantly closed HTH
Unfortunately I am the bearer of bad news, They can not be re-opened when they have been closed The only hope it to flag the ticket number to a member of DCT who can look into it if you are awaiting a response Or start a new ticket referencing the old ticket that was inadvertantly closed HTH
Oh great! :-/ I've flagged it up to the CS team on the "Faults team" thread I started about this problem. I hope someone who sees it can do something on their side which will be more effective than me just starting another ticket.
