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Clarification Please 40/20 to 40/2

Community Veteran
Posts: 1,817
Thanks: 11
Registered: 30-07-2007

Clarification Please 40/20 to 40/2

Could someone from PN please clarify the following.
What happens when a current user on 40/20 comes to the end of their contract do they:
a, stay on 40/20 indefinetly
b, get forced to to 40/2 if the contact to re negotiate a deal
I was told a few weeks ago I could not re negotiate a new contract as I was not in the last months of my current one. I had read on the forums that other users  had managed to re negotiate but no one had mentioned any timescale re only within x months of current contract expiration.
Is is it only possible to re negotiate in the last months, I have in the past managed it during a current contract. I am concerned now that this advise which has delayed me re negotiating may mean that I am not able to renegotiate a 40/20 contract.
I also can't find the ticket where this was advised, though I'm sure that Pn staff can check on it.

podman
18 REPLIES
Community Veteran
Posts: 3,274
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Registered: 24-10-2013

Re: Clarification Please 40/20 to 40/2

if you do nothing you will stay on 40/20.
sjptd
Grafter
Posts: 467
Registered: 01-09-2014

Re: Clarification Please 40/20 to 40/2

I'm not from Plusnet but my understanding is
(a) you can stay on 40/20 indefinitely on a rolling contract when your term contract is up, but you are very unlikely to be able to negotiate any deals
(b) negotiate a deal on a new term contract which will be on 40/2 or 80/20
(c) move elsewhere.
Usually,these only at the end of the current term contract.  I don't see why they would bother to negotiate mid-term unless they had to.
However, you may also be able to negotiate a deal (b) when they give formal notification of new telephone charges,
or use that as a reason to get out of contract and move elsewhere.
Plusnet Help Team
Plusnet Help Team
Posts: 4,208
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Registered: 25-03-2015

Re: Clarification Please 40/20 to 40/2

As it currently stands, you would stay on 40/20
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
All4One
Grafter
Posts: 289
Registered: 17-03-2013

Re: Clarification Please 40/20 to 40/2

I think moving to 40/2 would only go ahead if you moved house or had a new service ordered, otherwise your service stays active and PN just give you a new deal on their account side.
Community Veteran
Posts: 1,817
Thanks: 11
Registered: 30-07-2007

Re: Clarification Please 40/20 to 40/2

Thanks everyone. HarryB would I stay if I renegotiate? 
Kremmen
Rising Star
Posts: 501
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Registered: 13-04-2013

Re: Clarification Please 40/20 to 40/2

Quote from: HarryB
As it currently stands, you would stay on 40/20

As it currently stands I'll stay with PN then  Smiley
Let's be careful out there !
Plusnet Help Team
Plusnet Help Team
Posts: 4,208
Thanks: 848
Fixes: 179
Registered: 25-03-2015

Re: Clarification Please 40/20 to 40/2

@podman - If the package stays the same the speed profile should stay the same.
Basically if you're on unlimited fibre and you renegotiate for a new discount on the same package, the profile shouldn't change as we're just applying new discounts.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Community Veteran
Posts: 1,817
Thanks: 11
Registered: 30-07-2007

Re: Clarification Please 40/20 to 40/2

Thank you. Can I only renegotiate in the last few months of a contract?
I am still awaiting my official email detailing all the recent changes to the provision.
Podman
Community Gaffer
Community Gaffer
Posts: 17,644
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Registered: 05-04-2007

Re: Clarification Please 40/20 to 40/2

Yes, we generally only arrange new contracts within the last few months.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Estragon
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Registered: 07-02-2012

Re: Clarification Please 40/20 to 40/2

@podman
The changes that might affect you are the phone costs. If you don't have a Plusnet line you won't get the email, as there is no change to your 40/20 service at all.
danludlow
Rising Star
Posts: 393
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Registered: 03-12-2014

Re: Clarification Please 40/20 to 40/2

If you can keep a package, why can't you technically offer that package also?
It exists, therefore it is.
I could understand offering say a 20/2 budget package  and a 40/10 Medium package as well as a Premium as "fast as it will go" Package, each with a price level. I was originally on Fibre Extra (80/20) because I upload digital art, and because I wanted to back-up online, but this was downgraded by PlusNet when they could no longer supply above 35Mbps down, the UP used to be about 17Mbps, then 15, now 10ish. I want the 80/20 service, but I can't have it, so why should I or anyone in my position be penalised? we did not choose the lesser service, it chose us!
Fair's fair, after all.
Kremmen
Rising Star
Posts: 501
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Registered: 13-04-2013

Re: Clarification Please 40/20 to 40/2

Thinking out loud .....
We are BT and we own Plusnet. If we force an unpopular package onto PN but keep ours sensible maybe PN customers will come to BT for the better speed packages.
Let's be careful out there !
sjptd
Grafter
Posts: 467
Registered: 01-09-2014

Re: Clarification Please 40/20 to 40/2

If you can keep a package, why can't you technically offer that package also?
They could, but they want to keep the number of packages low so as (a) not to confuse customers, (b) not to confuse their sales people, and (c) to simplify negotiations with BT Wholesale (or Openreach?).
Razorback
Grafter
Posts: 208
Registered: 08-08-2014

Re: Clarification Please 40/20 to 40/2

PlusNet have a number of legacy products that are not available to new customers. Existing customers have been able to remain on those products.