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Cheap broadband....oh no

Posts: 3
Registered: ‎06-08-2007

Cheap broadband....oh no

>:(I have been with free on line since time began, just switched my phone to them and thought I had taken the good offer of unlimited broadband at £2.50 per month for a year, however they prefer to charge me full it seems, I have left questions about this but no response, so I decided to ring them yesterday, one cauliflower ear later I finally got to speak to a human who said he would put it right, arrange me a refund and send me an email within 5 mins to this effect, 30 hours on still no response, have I made a mistake switching ?
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: Cheap broadband....oh no

Hi blackbelt,
I'm sorry to hear that the discounts were not applied to your account as they should've been.
I can see that my colleague has already rectified this and confirmed this on Ticket: 82521356 on your account.
If there's anything we can help with don't hesitate to let us know.