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Chat is useless!

Community Veteran
Posts: 26,695
Thanks: 919
Fixes: 10
Registered: 10-04-2007

Chat is useless!

How are you supposed to get in to chat if none of the options in the "What would you like to chat about today?" drop down are remotely appropriate to the question you want to ask?

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
8 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Chat is useless!

Very simple

Select Other then My Question isn't listed

2016-10-19_124332.jpg

Community Veteran
Posts: 26,695
Thanks: 919
Fixes: 10
Registered: 10-04-2007

Re: Chat is useless!

It's the next step - there isn't a not listed option:

Chat options.jpg

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Chat is useless!

you are correct - I didn't check that far

Plusnet Help Team
Plusnet Help Team
Posts: 4,287
Thanks: 907
Fixes: 181
Registered: 25-03-2015

Re: Chat is useless!


jelv wrote:

How are you supposed to get in to chat if none of the options in the "What would you like to chat about today?" drop down are remotely appropriate to the question you want to ask?


Do you mind me asking what it is that you're wanting to chat about?

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Chat is useless!

How about - I want to transfer my domain out - see two other threads on it

Plusnet Help Team
Plusnet Help Team
Posts: 4,287
Thanks: 907
Fixes: 181
Registered: 25-03-2015

Re: Chat is useless!

Questions regarding Domains are still covered by the ticket system: https://www.plus.net/wizard/index.html

Help assistant tickets.PNG

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Chat is useless!

very possibly but how is one supposed to get there

Superuser
Superuser
Posts: 3,189
Thanks: 1,624
Fixes: 11
Registered: 10-04-2007

Re: Chat is useless!


HarryB wrote:

Questions regarding Domains are still covered by the ticket system: https://www.plus.net/wizard/index.html



Is this the same Ticket system that is now deprecated and unavailable apart from a small number of ill defined conditions?  @HarryB

Quite a number of observations in various threads that even once you've successfully entered a Ticket it takes 3 -5 days to rise to the top of the pool for action.

Re-instate the Ticket system - you know it makes sense.  Angel

M