Chat is useless!
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Feedback
- :
- Plusnet Feedback
- :
- Chat is useless!
Chat is useless!
19-10-2016 12:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
How are you supposed to get in to chat if none of the options in the "What would you like to chat about today?" drop down are remotely appropriate to the question you want to ask?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Chat is useless!
19-10-2016 12:43 PM - edited 19-10-2016 12:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Very simple
Select Other then My Question isn't listed
Re: Chat is useless!
19-10-2016 12:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It's the next step - there isn't a not listed option:
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Chat is useless!
19-10-2016 1:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
you are correct - I didn't check that far
Re: Chat is useless!
19-10-2016 1:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@jelv wrote:
How are you supposed to get in to chat if none of the options in the "What would you like to chat about today?" drop down are remotely appropriate to the question you want to ask?
Do you mind me asking what it is that you're wanting to chat about?
Re: Chat is useless!
19-10-2016 1:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
How about - I want to transfer my domain out - see two other threads on it
Re: Chat is useless!
19-10-2016 1:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Questions regarding Domains are still covered by the ticket system: https://www.plus.net/wizard/index.html
Re: Chat is useless!
19-10-2016 2:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
very possibly but how is one supposed to get there
Re: Chat is useless!
19-10-2016 3:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@HarryB wrote:
Questions regarding Domains are still covered by the ticket system: https://www.plus.net/wizard/index.html
Is this the same Ticket system that is now deprecated and unavailable apart from a small number of ill defined conditions? @HarryB
Quite a number of observations in various threads that even once you've successfully entered a Ticket it takes 3 -5 days to rise to the top of the pool for action.
Re-instate the Ticket system - you know it makes sense.
M
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page