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Charges

Ammy
Grafter
Posts: 42
Registered: ‎13-12-2010

Charges

Advice to those staying with this outfit.  Check you bills carefully.  Having waited months for a rebate after being charged for an 0845 number,  I now find that Iam being charged for calls to the adjoing exchange.  Why have an  "all inclusive" account if local calls are still being charged
2 REPLIES
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Charges

what type of call package are you on and what do you mean by an adjoining exchange and when did you do it
I am on a Legacy package 240  which is 240 mins 24/7, but only get 0870 free, have to pay for 0845 (except to PN)
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Charges

Hi there,
I can see that some local calls are incorrectly showing as charged on your itemised bill, though we haven't yet billed for those calls. We've now got a problem raised (ID 65169), I'll make sure to keep you updated.