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How do I go about challenging PN's 'Wont be beaten on Price' claim?

mitchell20
Grafter
Posts: 424
Registered: 30-07-2007

How do I go about challenging PN's 'Wont be beaten on Price' claim?

I believe I've found a cheaper 'ADSL only' provider than PN, offering roughly the same product as I'm on now with PN (I'm on monthly legacy PN Pro for £19.99) so how do I go about challenging PN to match or better this other deal?
3 REPLIES
Community Veteran
Posts: 6,735
Thanks: 12
Registered: 02-02-2008

Re: How do I go about challenging PN's 'Wont be beaten on Price' claim?

1. Read the small print (the claim may only apply to currently-available products for new subscribers for example, and almost certainly is!)
2. Follow the published complaints procedure
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: How do I go about challenging PN's 'Wont be beaten on Price' claim?

Read the details
https://portal.plus.net/apps/price/compare/
Quote
The price promise is on Plusnet Value Broadband versus the lowest cost standalone broadband product available from a competitor. It covers the total cost of broadband (subscription + setup costs) over the competitor contract length, up to 24 months.
N/A

Re: How do I go about challenging PN's 'Wont be beaten on Price' claim?

Mitchell - would you share your findings? Would be interesting to have a look and I am sure that members would be happy to pick it apart for purposes of comparison.