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Changing to new broadband supplier

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Grafter
Posts: 35
Thanks: 1
Registered: ‎25-06-2008

Changing to new broadband supplier

My contract finishes at the end of November.Due to the fact I cannot get through on the phone due to very long waiting times to discuss renewing my contract I have decided to go with SSE.

I have been with PlusNet a long time but getting in touch has not improved at all.

I got a good deal at £28 month Unlimited fibre Plus on a 18 month contract with the option to cancel within 60days if not happy.

The Broadband I have had from PlusNet has been good but getting in touch not so.

 

4 REPLIES 4
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Moderator
Moderator
Posts: 24,235
Thanks: 4,285
Fixes: 1,101
Registered: ‎11-01-2008

Re: Changing to new broadband supplier


Moderators Note


This topic has been moved from General Chat to Plusnet Feedback

 


 

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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Changing to new broadband supplier

Hi @daviddoc

 

Thank for getting in touch.

 

I'm really sorry to hear that you've struggled to get through to my colleagues to renew your contract.

 

Could I just double-check that you were dialling 0800 013 2632 or 0330 123 9197 as a direct contact for our Customer Options Team? They rarely have a queue and any queue is usually a few minutes or less.

 

If you have already transferred, I would probably still put a call into one of the above numbers to ensure that your account is cancelled correctly so that you don't incur any further charges, should your new provider not do this on your behalf.

 

If there's anything else you need, please don't hesitate to get in touch.

 

Best wishes

 

Dave

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Grafter
Posts: 35
Thanks: 1
Registered: ‎25-06-2008

Re: Changing to new broadband supplier

Hi thanks for reply.I am in the early stages of moving at the moment so may may call the numbers you gave me.I called two numbers I got under The thinking of leaving us title.One number was 50mins waiting and the other 40mins.
Why do we as existing customers always have this battle to get a good deal everytime our contracts come to a end.Plusnet seems more interested in new customers instead of existing ones.I have been with you since 2008 and have to go through everytime.I give it some thought but may go ahead with the move.
Thanks again.
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Seasoned Pro
Posts: 930
Thanks: 227
Fixes: 4
Registered: ‎22-11-2014

Re: Changing to new broadband supplier

I hope SSE are better now than when I was with them a few years back. They use Daisy for their backhaul and never had enough of it. The router is good though, it has seen me through 2 BT contracts and am using it now Smiley In fact, I bought a new one off the bay, just in case this one packs up!

Mark