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Cannot pay bill

Batida
Newbie
Posts: 6
Registered: ‎12-01-2010

Cannot pay bill

Seeing as I cannot answer the service ticket about paying my bill because of the stupid system constantly taking me to the "ooh you haven't paid" page, I thought that putting it on here might get a response.
I have added a secondary credit card to my account, however there is no option to use this card or to make it primary, therefore I cannot pay.
I refuse to ring you as this cost money (I do not use home phone, ever) and never answer withheld/no number calls.
So either take the money from the second card or wait a day or so until there is credit on my first card.
3 REPLIES
Community Gaffer
Community Gaffer
Posts: 13,481
Thanks: 1,201
Fixes: 95
Registered: ‎04-04-2007

Re: Cannot pay bill

Hi there,
The secondary card is only used when the primary card passes its expiry date. I know this isn't terribly clear on the website but it's true nonetheless. There's no means of taking payment from a card that's listed as secondary.
What you need to do is update your primary card details and request the arrears are taken using that. Once the payment has been authorised change your primary card details back to those that are in use at the moment.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Batida
Newbie
Posts: 6
Registered: ‎12-01-2010

Re: Cannot pay bill

Hi, thanks, I tried that earlier and it didn't work, so I tried again and it seems I needed to put a "valid from" date in (even though the card doesn't have one.
Maybe there should be an option to make payments easier but hey ho.
Anyway it worked so its all smiles again, thanks  Wink
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: Cannot pay bill

Good to hear you got it working.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff