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Cancellations number suggestion .....

picbits
Rising Star
Posts: 3,428
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Registered: ‎18-01-2013

Cancellations number suggestion .....

I notice you can get through to Plusnet for most issues on a Freephone number but might it be an idea to also use one for the cancellations department ?
If you already have a customer who is either wound up enough to want to cancel or just thinking about leaving, potentially making them pay for a phone call while trying to keep their business though your retentions department could be considered counter productive ?
Just a thought on this prompted by another post on here.
2 REPLIES 2
Chris
Legend
Posts: 17,724
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Registered: ‎05-04-2007

Re: Cancellations number suggestion .....

You can use the standard support number(s) to get through to the customer options team too.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
picbits
Rising Star
Posts: 3,428
Thanks: 22
Registered: ‎18-01-2013

Re: Cancellations number suggestion .....

Worth knowing Smiley
Would a quick note saying this on the contact number page be of advantage ? Maybe with a caveat that using the 0845 number would potentially be quicker though ?