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Cancellations number suggestion .....

Community Veteran
Posts: 3,382
Thanks: 5
Registered: 18-01-2013

Cancellations number suggestion .....

I notice you can get through to Plusnet for most issues on a Freephone number but might it be an idea to also use one for the cancellations department ?
If you already have a customer who is either wound up enough to want to cancel or just thinking about leaving, potentially making them pay for a phone call while trying to keep their business though your retentions department could be considered counter productive ?
Just a thought on this prompted by another post on here.
2 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Cancellations number suggestion .....

You can use the standard support number(s) to get through to the customer options team too.
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 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 3,382
Thanks: 5
Registered: 18-01-2013

Re: Cancellations number suggestion .....

Worth knowing Smiley
Would a quick note saying this on the contact number page be of advantage ? Maybe with a caveat that using the 0845 number would potentially be quicker though ?