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Speeds have halved after 5 days service (Openreach test says contact ISP)

aeschylus
Dabbler
Posts: 12
Registered: 28-01-2014

Speeds have halved after 5 days service (Openreach test says contact ISP)

Hi Guys
Well the service started so well, but I noticed last night I appeared to be getting slower, come tonight and I was buffering all over the place whilst trying to stream some movies...
I shut everything down and run the BT test (I can not see how a fault is present as line has been solid for years with Sky)
anyway here are the results, can you let me know how to proceed as it says I am to contact you
Results Image not loaded
Test was carried out at 22.30


1. Best Effort Test:  -provides background information.

Download Speed
30.36 Mbps
 
0 Mbps 77.43 Mbps
Max Achievable Speed

Download speedachieved during the test was - 30.36 Mbps
For your connection, the acceptable range of speedsis  60 Mbps-77.43 Mbps .
Additional Information:
IP Profile for your line is - 77.43 Mbps
2. Upstream Test:  -provides background information.

Upload Speed
7.52 Mbps
 
0 Mbps 20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 7.52Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.

2 REPLIES
aeschylus
Dabbler
Posts: 12
Registered: 28-01-2014

Re: Speeds have halved after 5 days service (Openreach test says contact ISP)

speeds have returned on their own, god knows what caused it to drop so low, but normality has returned
Thanks Guys
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Speeds have halved after 5 days service (Openreach test says contact ISP)

I'm glad to hear that things have picked back up for you.
Please keep an eye on things and let us know if this happens again so we can take a look at things for you.
Chris Pettitt
Cloud Environments Engineer