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Cancellation fee's , RIP Nan

16vmini
Dabbler
Posts: 11
Registered: 15-07-2011

Cancellation fee's , RIP Nan

hi ,
2 week ago , i arranged plus net to be enabled at my wifes grans flat , they never had internet before ,dont really have bank account , cant deal with DD etc ,
so i just said i would arrange it all , dont worry i said , so i did , made account in my name , with there address / no ...
sadly this weekend she passed away! , council flat , so will be empty very soon etc , asked plus net to cancel , i have a 110 quid cancellation fee to pay .. little gutted.
fact is , i did it in my name , if it was her's that would be fine ... but as i was just trying to be helpfull , i get stung now ... just a warning for anyone thinking of doing this.
regards
Matt
8 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Cancellation fee's , RIP Nan

Hi Matt,
That really is awful, I'm really sorry to hear about this.
For the record, I don't recommend signing your name on other people's behalf. However this isn't really the time to lecture you about it.
I will have a look into this for you, and will aim to contact you shortly.
EDIT: I'll send you a PM as I've only been able to catch you on voicemail.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Community Veteran
Posts: 3,380
Thanks: 4
Registered: 18-01-2013

Re: Cancellation fee's , RIP Nan

Hey Matt - sorry to hear about your Nan Sad Thoughts with you and your family.
I think we know each other from MIG.
16vmini
Dabbler
Posts: 11
Registered: 15-07-2011

Re: Cancellation fee's , RIP Nan

hi Dom ,
yea been awhile since i have been on there , went VW camper , then made a WRX ford mk1 escort , not back to a mini , so might be back oneday Smiley
Matt
Community Veteran
Posts: 3,380
Thanks: 4
Registered: 18-01-2013

Re: Cancellation fee's , RIP Nan

Good to see you again - hopefully Plusnet will get something sorted out for you bud.
16vmini
Dabbler
Posts: 11
Registered: 15-07-2011

Re: Cancellation fee's , RIP Nan

well i have been with them since freeserve went ... thats long time , and my dad with plus net for 7 years Smiley
16vmini
Dabbler
Posts: 11
Registered: 15-07-2011

Re: Cancellation fee's , RIP Nan

it has all been sorted , thank you plusnet
Matt
Moderator
Moderator
Posts: 26,696
Thanks: 1,625
Fixes: 123
Registered: 14-04-2007

Re: Cancellation fee's , RIP Nan

Excellent Smiley

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
All4One
Grafter
Posts: 289
Registered: 17-03-2013

Re: Cancellation fee's , RIP Nan

Minis. Zcars. Mmm.
Hope this get's sorted for you dude.