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CSC agents telling porkies about ADSL2+/21CN

Community Veteran
Posts: 26,656
Thanks: 883
Fixes: 10
Registered: 10-04-2007

CSC agents telling porkies about ADSL2+/21CN

We've seen a number of posts where users have been given incorrect information when querying their ADSL2+ status - we saw two more last night.
It appears that a number of CSC agents think that if a person has been moved to 21CN it means that they are on ADSL2+, when it is common in the first instance for them to be put on ADSL1 on 21CN.
I rather think it's overdue for the GM Maestro to be put to some good use!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
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3 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: CSC agents telling porkies about ADSL2+/21CN

I'll feed back.
Thanks Jelv.
Community Veteran
Posts: 26,656
Thanks: 883
Fixes: 10
Registered: 10-04-2007

Re: CSC agents telling porkies about ADSL2+/21CN

Thanks James.
I see you sorted one yourself. The other is http://community.plus.net/forum/index.php/topic,86423.0.html
Edit: The one James sorted was http://community.plus.net/forum/index.php/topic,86421.0.html
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: CSC agents telling porkies about ADSL2+/21CN

Thanks John.
It's in hand already.