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CHAT drop down menu inadequate

Gel
Aspiring Champion
Posts: 2,247
Thanks: 270
Fixes: 26
Registered: ‎02-08-2007

CHAT drop down menu inadequate

PN could do with expanding options choice menu when trying to use CHAT including one that says "None of the above".

current optionscurrent options

3 REPLIES 3
HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,192
Thanks: 1,449
Fixes: 255
Registered: ‎25-03-2015

Re: CHAT drop down menu inadequate

I'm happy to pass on your feedback, however I think the options cover everything we can deal with via chat.

 

Is there anything specific you'd want on there that's more specific than "Non of the above"?

 

Currently we don't arrange packages changes/re-contracting or take cancellation requests via chat, which is why those 2 options aren't on there.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
Gel
Aspiring Champion
Posts: 2,247
Thanks: 270
Fixes: 26
Registered: ‎02-08-2007

Re: CHAT drop down menu inadequate

HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,192
Thanks: 1,449
Fixes: 255
Registered: ‎25-03-2015

Re: CHAT drop down menu inadequate

While I tend to agree that it's a little hard to fit that in one of the options, it's a pretty niche query that we get very little contact about.

 

I think it could fall under "Account" as we're providing a phone book for the account.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional