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Buffering

johnpaulgossage
Dabbler
Posts: 12
Registered: 11-06-2017

Buffering

Hello

I see several notes on here complaining about continual buffering. I have exactly the same issue. I recently moved from EE because of their poor customer service. I am really sorry I did as the quality of the Plusnet product is vastly inferior. I have the 38 gbs product and it does not run for more than 5 minutes without stopping to buffer. The tv is unwatchable. My prior EE product never did this. I want to upgrade to the 76 gbs service as I want to download some bigger files but will not until the issue is resolved. If it carries on after my minimal contract period then I will move on. Very very dissatisfied.

26 REPLIES
rongtw
Seasoned Hero
Posts: 6,543
Thanks: 1,271
Fixes: 12
Registered: 01-12-2010

Re: Buffering

are you testing  wifi ?  or wired

as someone will ask

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johnpaulgossage
Dabbler
Posts: 12
Registered: 11-06-2017

Re: Buffering

It's a fibre link to my WiFi box from where I take a BT extender to my ring main and then to a Samsung smart tv. Thing is it worked perfectly until I moved from EE to Plusnet. Now disaster.

Community Veteran
Posts: 3,274
Thanks: 339
Fixes: 12
Registered: 24-10-2013

Re: Buffering

that didn't answer the question.
the device you are seeing buffering on, is it connected to your local network via wifi or ethernet?
if it's wifi then the buffering could be caused by the wifi rather than the ISP.

try connecting via ethernet and see if the problem goes away.

Plusnet Help Team
Plusnet Help Team
Posts: 4,782
Thanks: 367
Fixes: 136
Registered: 01-01-2012

Re: Buffering

Our tests aren't showing any issues.

As others have advised we need you to confirm how your connecting.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
southerner
Aspiring Pro
Posts: 507
Thanks: 45
Fixes: 1
Registered: 27-11-2013

Re: Buffering

Agree. I would test the streaming with a wired connection to your new service 1st just to isolate any WiFi issues that might be in play.

 

If you use ISP provided routers you would be using a new router now and so the WiFi will most probably behave differently and may need a bit of config or it might turn out a different router might be better for you.

 

If the problem persists even on a wired connection then it might be the router or your service.

 

Hope that helps.

johnpaulgossage
Dabbler
Posts: 12
Registered: 11-06-2017

Re: Buffering

I'm on a wired connection. I didn't have the problem on EE it started almost immediately with Plusnet.
Community Veteran
Posts: 3,274
Thanks: 339
Fixes: 12
Registered: 24-10-2013

Re: Buffering

so what is the "BT extender to my ring main" you mention in your second post?
rongtw
Seasoned Hero
Posts: 6,543
Thanks: 1,271
Fixes: 12
Registered: 01-12-2010

Re: Buffering

@chenks76 i would presume its the BT powerline adaptor for wifi Thumbs Up

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
johnpaulgossage
Dabbler
Posts: 12
Registered: 11-06-2017

Re: Buffering

BT Broadband Extender 200
Community Veteran
Posts: 3,274
Thanks: 339
Fixes: 12
Registered: 24-10-2013

Re: Buffering

and is the TV connected to that extender?
maybe that is causing the buffering.

try connecting the TV direct to the router via ethernet.
johnpaulgossage
Dabbler
Posts: 12
Registered: 11-06-2017

Re: Buffering

thanks for all the advice. I changed my bt internet extender 200 for a 600 model and it hasn't improved
I then plugged my TV directly into the plusnet box and also no improvement. I tried reloading in via my TV and got message 'interference on line - try login in later on'.
Community Veteran
Posts: 3,274
Thanks: 339
Fixes: 12
Registered: 24-10-2013

Re: Buffering

what is it your trying to watch on the TV that is buffering ?
johnpaulgossage
Dabbler
Posts: 12
Registered: 11-06-2017

Re: Buffering

Hi Thanks gain for your help. Yesterday evening from about 2030 until 2215 I tried to watch "Broken" on BBC Iplayer the from about 2215 until midnight "Best Call Saul" on Netflix. Both stalled and stalled plus buffered every 2 to 3 mins. I can only repeat that I did not have this issue prior to moving to Plusnet and I have had no support from them.

johnpaulgossage
Dabbler
Posts: 12
Registered: 11-06-2017

Re: Buffering

In the next few days I will take out and change my filter and replace wiring from BT box to phone and Plusnet box.