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Broadband not working since sign up!!!!!!!!

ammaccallum
Newbie
Posts: 2
Registered: 02-10-2017

Broadband not working since sign up!!!!!!!!

Total farce, hours on the phone, and sitting around for engineers that never turned up, 2 routers and yet still no internet, no prompt answers to messages. No problem taking money out of my account yet I've not received any service yet, is this the definition of robberyHuh?Huh

 

Look at the call, get it sorted or we are moving on and claiming our money back!

158590576


2 REPLIES
Superuser
Superuser
Posts: 11,914
Thanks: 3,280
Fixes: 22
Registered: 22-08-2007

Re: Broadband not working since sign up!!!!!!!!

Hi,

A warm welcome to the forums.  Sorry to hear of your woes.

Just in case BTOR messed up your line, have you checked the phone line to ensure it has the number you expect?  Dial 17070 which will confirm the phone number.  You'd not be the first person to find that BTOR connected the wrong line to your property / cross connected some one else's.  Also whilst you are at that, check the line for noise (option 2) ... assuming there is a dial tone.

ammaccallum
Newbie
Posts: 2
Registered: 02-10-2017

Re: Broadband not working since sign up!!!!!!!!

Thanks,

This has been going on for weeks, over a week after the original date given before the gaveus the connection, over 2 weeks with the internet connection not working.

 

They did mess up the phone number but that's all been sorted. That took about 2 weeks.

 

It's the internet connection that's been the problem.  Previous connection was fiber and worked fine.!!!!